Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To develop and manage a strategy and operating model for the Claims function that supports the growth and development of the iWYZE business. This role oversees the provision of a comprehensive, fit-for-purpose claims framework, ensuring effective management of the entire claims process from registration to settlement. Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description To develop and manage a strategy and operating model for the Claims function that supports the growth and development of the iWYZE business. This role oversees the provision of a comprehensive, fit-for-purpose claims framework, ensuring effective management of the entire claims process from registration to settlement. Management of the Claims Department: Develop and implement strategies for the Claims Department in partnership with the Executive: Operations, aligning with the business model and broader corporate strategies. Manage the Claims Department’s strategy and operations, ensuring integration with the Operations Division’s value chain. Oversee the design and management of claims processes including registration, investigation, evaluation, fulfillment, payment, subrogation, salvage, and procurement. Establish a departmental Balanced Scorecard to measure and manage the department’s strategic objectives. Areas Reporting to the Head of Claims: Claims Registration: Manage the initial claims intake process, ensuring efficiency and customer satisfaction. Claims Investigation and Evaluation: Oversee the assessment of claims to determine validity and settlement amounts. Claims Fulfilment and Payment: Ensure timely and accurate claims resolution and payment. Subrogation and Salvage: Direct recovery processes to recoup costs from third parties. Claims Procurement: Supervise the acquisition of goods and services necessary for effective claims resolution. Optimise Best-Practice Service Delivery: Develop customer-centric strategies to enhance service delivery in line with future needs and requirements. Maintain excellent relationships with key internal and external stakeholders, managing service level agreements effectively. Embed a culture of continuous improvement and innovation within the Claims Department. Financial Management and Control: Develop and manage budgets for the Claims Department, ensuring alignment with overall financial objectives. Manage vendor relationships and budgetary allocations for projects, ensuring cost efficiency and effective financial control. Leadership and People Management: Lead and empower the claims management team to achieve best practice and operational excellence. Foster a high-performance culture, identifying and nurturing top talent, and developing succession plans for key roles. Act as a change agent, supporting major transformations within the function. Required Qualifications and Experience: Bachelor’s Degree in Business Administration, Law, Engineering, Actuarial or related field; advanced qualifications such as an MBA or relevant professional certification preferred. Proven experience in claims management, ideally within the insurance industry, demonstrating a thorough understanding of all aspects of claims operations. Strong leadership skills with experience in strategic planning and people management. Competency Descriptors: Strategic Thinking: Ability to formulate strategies that align with business goals. Customer Focus: Commitment to enhancing customer satisfaction. Collaboration and Influence: Skilled in building partnerships and influencing outcomes. Execution Excellence: Demonstrated ability to deliver results under pressure. Skills Education Closing Date 21 May 2024 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. The Old Mutual Story! About Us Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience. #J-18808-Ljbffr