A vacancy exists at Medilogistics for a Tracking Supervisor based in Gezina, reporting to the Operations Manager. Primary purpose of the job is to: Managing customer queries as a wholeHandling of queries and feedback to clients and the businessDebriefing drivers manifests and updating PODs according to SOPAbility to arrange special requests & follow through for patientsAny other ad hoc functions that may be appointed from time to time100% SLA and SOP compliance and adherence to time linesProviding professional and accurate feedbackRelationship with ManagerActively involved in office meetings/ communicationsRelationship with drivers/office staffFollowing correct escalation process of various queriesTime keepingManagement of absenteeism & leave managementAdherence to policiesGrade 12Diploma in Supply chain and Logistics ManagementPrevious experience in the logistics industry 1-2 years in a customer services role. Fully bilingual (English) . Competences: Verbal and written communication skills, listening skills, patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, time management, able to handle pressure, deadline orientated, neatness, initiative, analytical, numeracy, accuracy, problem solving; deadline oriented, collaboration with others, & confidentiality#J-18808-Ljbffr