A vacancy exists at Medilogistics for a Tracking Supervisor based in Gezina, reporting to the Operations Manager. Primary purpose of the job is to: Managing customer queries as a whole Handling of queries and feedback to clients and the business Debriefing drivers manifests and updating PODs according to SOP Ability to arrange special requests&follow through for patients Any other ad hoc functions that may be appointed from time to time 100% SLA and SOP compliance and adherence to time lines Providing professional and accurate feedback Relationship with Manager Actively involved in office meetings/ communications Relationship with drivers/office staff Following correct escalation process of various queries Time keeping Management of absenteeism&leave management Adherence to policies Grade 12 Diploma in Supply chain and Logistics Management Previous experience in the logistics industry 1-2 years in a customer services role. Fully bilingual (English) . Competences : Verbal and written communication skills, listening skills, patience, empathy, conflict resolution skills, customer service orientation, accuracy, data capturing skills, interpersonal skills and relationship building skills, time management, able to handle pressure, deadline orientated, neatness, initiative, analytical, numeracy, accuracy, problem solving; deadline oriented, collaboration with others,&confidentiality #J-18808-Ljbffr