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22.07.2024
Quality Group Manager
Cape Town
... standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensure that the Quality team’s outputs meet stakeholder expectations in ...
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WNS
Today
Group Manager - Transactional Quality
Cape Town
... standards.Manage 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU.Ensure best use of systems and technology to deliver effectively and efficiently.Ensure that the Quality team’s outputs meet stakeholder expectations in ...
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WNS
16.07.2024
Takealot - Senior Capacity Planner (Workforce)
Cape Town
... groups based on Historical contact patterns, shrinkages, and handle times.Develop the available forecasting tools to project future contact volumes for intra-day, daily, weekly, and monthly periods.Schedule adherence for the front-line as well as schedule and overtime forecasting based on lead ...
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Takealot Group
14.07.2024
Takealot - Senior Capacity Planner (Workforce)
Cape Town
... groups based on Historical contact patterns, shrinkages, and handle times. Develop the available forecasting tools to project future contact volumes for intra-day, daily, weekly, and monthly periods. Schedule adherence for the front-line as well as schedule and overtime forecasting based on ...
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Takealot Group
13.07.2024
Systems Administrator - Certinia
Cape Town
... Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. Sabio provides expertise and solutions that our customers’ need to ...
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Sabio Group
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