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17.06.2024
Senior Training & Quality Manager
Cape Town
... inciples and learning styles● Good understanding of the learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.)● Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre quality programs● Good ...
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TeleTech Holdings, Inc.
25.06.2024
Employee Engagement Lead
Cape Town
... media team by sharing content and creating submissions for external awards · Maintain good working and trusting relationships with all employee's and support teams What You Bring to the Role · Bachelor's degree in communications or equivalent experience in communications · Comfortable reviewing ...
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TeleTech Holdings, Inc.
25.06.2024
Team Lead, Service Delivery
Cape Town
... ince 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. ...
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TeleTech Holdings, Inc.
23.06.2024
Call Center Operations Director
Cape Town
... include: o Forecasting accuracy o Revenue and margin goals o Client, customer, and Employee satisfaction scores o Call volume projections o Contractual bonus goals o Contractual client metric goals What You Bring to the Role • Associate degree, technical school, or equivalent work experience • ...
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TeleTech Holdings, Inc.
24.06.2024
Call Center Operations Director
Cape Town
... include:o Forecasting accuracyo Revenue and margin goalso Client, customer, and Employee satisfaction scoreso Call volume projectionso Contractual bonus goalso Contractual client metric goalsWhat You Bring to the Role• Associate degree, technical school, or equivalent work experience• 4 years+ ...
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TeleTech Holdings, Inc.
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