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Today
M-KOPA - QUALITY ANALYST
Randburg
... centre industry experienceFAIS, Compliance or QA related experienceExcellent time management skillsDetail orientationDeadline DriveExcellent Analytical skillsExcellent Listening skillsResults driven with a focus on quality and customer service;Applicants need to be fluent in the African ...
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iSON Xperiences
10.07.2024
SASSA - Customer Service Agents (DL)
Randburg
... service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation ...
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iSON Xperiences
Yesterday
M-KOPA Contact Centre Agent
Randburg
Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include ...
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iSON Xperiences
28.06.2024
SASSA - Team coach
Randburg
... management process and updating matrixManage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance ...
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iSON Xperiences
22.06.2024
VODACOM ADD-ON LINES
Randburg
... Management or leadership qualification (i.e. diploma, etc.) an advantageRelevant tertiary qualification advantageousMinimum of 2 year working experience preferred in a Sales environment.Other requirementsSound knowledge of MS Office and Excel and WordNumerical abilityExcellent verbal ...
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iSON Xperiences
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