POSITION: Aftersales Consultant / Service AgentAREA: WitbankOur well-established client (Automotive Industry) is looking for an Aftersales Consultant to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:Minimum Job Requirements: Senior Certificate (Grade 12)Advantageous:• Requirements:Computer literate (Office Suite)• Driver’s license• Motor dealership industry (technical experience)• Technical QualificationKey Performance Area:• Prepare for the arrival of the customer• Taking care of customer at initial consultation upon arrival• Ensure accurate Warranty and Motor plan details on system• Update Dealer Management System, track all vehicles and update control systems• Liaise with customers• Ensure accurate invoice payments• Vehicle hand over• Customer follow – up and reminders (if not done by capacity planner)• Attend weekly service meetings