Job Description:If team has Universal Bankers level 3, then Team Leader is SBG10. Responsible for the facilitation of a team’s outcomes. The team consists of –Facilitate the process of removing obstacles. If team has Universal Bankers level 2, then Team Leader is SBG09. If team consists of Universal Bankers Level 1, then Team Leader is SBG09. Accountable for a team in a POR and / a POR. Universal Bankers level 1 and / 2, and / 3. Builds and develops resources and environments to enable the team to achieve its desired vision.(ads1)Job Responsibilities:Ensures that the teams understand the risks associated with the handling of the different demands (e.g., follows effective controls to minimise risk) this includes authentication of the customer to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).Takes customer demand to understand what matters to customers.Ensures that the team(s) take ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.Ensures that the team(s) attend to customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).Job Requirements:Relevant qualification with RE5Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical).First Degree: Field of study: Business CommerceKnowledge of retail and commercial products required for understanding the context of stated customer demands.5-7 Years Previous experience in the front line.Job Details:Company: Standard BankVacancy Type:Full TimeJob Location: Mall Of The North, Limpopo, South AfricaApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr