Job Description:To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.(ads1)Job Responsibilities:Open new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures and regulatory requirements.Take demand and enquiries from customers across all mediums, relating to products, account activities, RCPs, Credit Cards and Overdrafts, and provide them with an immediate response or facilitate the completion of the demand as per the laid down procedures and all regulatory requirements (KYC, POPI etc.) in order to deliver service excellence and therefore contribute to the overall profitability of the branch.Educate customers on all relevant procedures, system functionalities ( e.g. self-service and IVR) and general information, this includes informing customers of their rights and obligations to the bank in accordance with the Code of Banking Practice.Refer matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.Job Requirements:Branch Operations1-2 yearsRelevant FAIS qualificationSecondary/High school/A levels/MatricRelevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.Job Details:Company: Standard BankVacancy Type:Full TimeJob Location: Tzaneen, Limpopo, South AfricaApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr