- On-site training with technicians.      - Service Bulletin guidance face to face.      - Technical skill up with ride along by FTC's with technicians.      - Guidance and resolution on usage of M-GSPN (mobile GSPN).      - Reporting on Technical skill level of technician and gap analysis for improved technical ability.      - Enhancement of triage process and first time resolution along with proactive parts recommendation ordering. 2 to 5 years' experience technical experience in SAMSUNG products and processes. -  2 to 5 years' experience in reporting and technical analysis.-  2 to 5 years' experience in process re-engineering (Six Sigma etc.)