Role Title (Role Level): SAP Operations Engineer (Senior) Product / Feature Team Information (if applicable): Supply Chain Execution - WIT ESSENTIAL SKILLS REQUIREMENTS: Experience in at least one of the following technologies would be beneficial: SAP SD, MM (preferable) SAP Analytics SAP HANA SAP ABAP Change request management (SAP transports) Solution Manager configuration&diagnostics Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS REQUIREMENTS: SAP S/4 HANA Take consultative approach to challenge customers requested solution design, should a better alternative exist. Excellent interpersonal skills to communicate effectively (verbally and written) with both technical and non-technical colleagues/users. Strong Presentation skills. Good time management and organisational skills. Willingness to learn and grow with the team. Willingness to engage with foreign customers and be sensitive to possible language barriers and culture differences. Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) related tasks. Ability to work as part of an agile team, interdependant and independently to submit deliverables on time and in excellent quality. Proactive and take personal initiative when appropriate self-starter. Above board work ethics this is of utmost importance. Flexibility to take up different tasks in the project. Ability and willingness to coach and give training to fellow colleagues and users when required. Solution and results orientated with strong customer focus. Understand situational awareness and holistic view on topics. Continuous improvement mindset. Willing and able to travel internationally (if required) WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? IT Degree and / or relevant qualifications DevOps (operations, configuration/development) experience in commercial and/or retail end user IT applications is advantageous Automotive or similar manufacturing experience is advantageous. WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s). Proactively propose solutions to improve the support of (new) business processes. ABAP debugging beneficial (Workbench related knowledge of new development/enhancements) Setting up the organization structure for Sales&Distribution processes and perform all relevant configuration, including Materials Management where integration requires this. Preparation of testing documents and perform internal testing Preparation of Sales&Distribution templates for various objects e.g., sales orders. Integration testing with other modules Understand interfaces, IDOC and RFC's processing Preparing the cut over strategy for SD objects Preparing User manuals and conducting training to business process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls and emails Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements). Responsible for troubleshooting issues for the system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications for them Preparing test data for testing of CRs (Change Requests) Testing CRs (Change Requests) and preparing test results Carrying out regression testing Interact with consultants of other modules Steer external consultants in allocating deliverables to these feature teams and serve as a quality assurance of their deliverables. User interface transactional solutions Analyse and scope End-user authorisation roles. Update and maintain documentation as an existing systems functionality is changed. Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc. Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s). Steering of operations within the product. WHAT DO WE OFFER YOU? Cutting edge global IT system landscape and processes Flexible working of 1960 hours in a 12-month period High Work-Life balance Remote / On-site work location flexibility Highly motivating, energetic, and fast-paced working environment Modern, state-of-the-art offices Dynamic Global Team collaboration Application of the Agile Working Model Methodology #J-18808-Ljbffr