Send an email about this job to a friend or to yourself. Our client, a leading logistics company with a national footprint covering all major centres, is looking for an Operations Manager to join their Truck Rental division in the West Rand. The successful candidate will need to have experience within the Truck Rental industry and stay within the West Rand area.The main responsibility of this role it to ensure that the operations within the Truck Rental Branch is run within the required company procedures by ensuring fleet and customer service excellence. Key Responsibilities: Ensure that debriefing and pre-briefing standards are adhered to Maintain branch efficiencies Ensure optimized staff utilization Take full control and responsibility of all staff and their duties Ensure all staff follows all company processes and procedures Handling operational queries and problems timeously and efficiently Ensure that Debriefers debrief thoroughly according to Debriefing Procedure Ensure that Debriefers check vehicles thoroughly in the logbooks and report damages to Fleet Manager immediately Ensure Customer service levels are met at all times Full on Operational management Utilizations and reports Customer Complaints Wages Tracking Reports Staff Reporting Where necessary train and develop staff Telesales and Direct Sales Calls Telesales are to be done on a regular basis to liaise with customer needs and follow up on current and potential hires Sales calls are done regularly with the sales reps, ensure that 5 customers have been visited every week Turndowns / Fleet Resources Eliminate turndowns by ensuring correct utilizations and keep record of turndowns Ensure that fleet resource requirements meet with the customer demand Ensure that fleet resource requirement is met with the customer demand Administration Contracts Control of contract is vitally important, ensure that no contract is mislaid or lost Contracts must be completed in full, do audits on a regular basis Ensure that the contracts filter through regularly to the debriefing department and admin department for closure Ensure that contracts filed are in the correct files Insurance group Ensure that the housekeeping standards are of a high standard Assist in operations as and when required Handle any invoice queries that arise from time to time From time to time visit the driver ablutions to ensure proper housekeeping Do regular walks in the yard and workshop area Minimum Requirement: Grade 12 5 years Management Experience in Operations within a Truck Rental industry Knowledge: Knowledge of all functions of logistics which will impact the entire organization Knowledge of strategy pertaining to logistics Knowledge of latest developments in the logistics field Knowledge of logistic systems and techniques applicable across administration broad range of disciplines / functions in the organisation Skills: Able to develop and implement logistic systems and techniques which will impact on the organization as an administration whole Able to manage all functions of logistics in the organization Able to determine and develop logistic strategy for entire organisation Do you fit this profile and have the experience required for this role? Then we want your CV! In sending your CV, you confirm that you have read and understood our POPI Policy found on our website www.recruitech.co.za . Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise we will contact you and request your permission to submit your information. At RecruiTech, we specialise in professional IT and Freight recruitment with over 25 years of expert experience and knowledge and have been in operation since we opened our doors in Umhlanga in 2010. We have an established and growing national client base and are a proud member of APSO – Federation of African Professional Staffing Organisations. Our consultants are dedicated and focused and only recruit within our specialised fields, guaranteeing expert attention, knowledge and guidance to our clients and candidates alike. Our atmosphere is open, innovative and fun where we encourage creativity and are results driven. Our aim is to provide a service to our clients’ bringing efficiency and industry knowledge as well as recruitment solutions that will help transform businesses. We pride ourselves on our ability to understand our clients’ specific requirements, their company culture and to create a recruitment process that is streamlined, efficient and painless. To our candidates, we offer sound career advice based on our industry knowledge and strive to partner with them during a time of change and often stressful transition while changing positions. We build relationships and develop career opportunities for our candidates and pride ourselves on understanding the skills, expertise and aspirations and goals of our candidates in order to make the perfect match. We only work with top companies in the industry thereby offering our candidates the best career and development opportunities in the industry. RecruiTech is an exempted Micro Enterprise with a Level 4 BEE Status and a 100% BEE Procurement Recognition Level. RecruiTech’s Motto – Helping to mould your future and business with Integrity #J-18808-Ljbffr