MEETING THE MOBILITY NEEDS OF BUSINESS&INDIVIDUALS Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. We looking for a Parts Salesperson M/F based: South Africa Job Description : MINIMUM REQUIREMENTS: Senior Certificate (Grade 12) Advantageous Requirements: Driver’s licence Autoline / ADP experience Parts experience in Motor Dealership Industry Basic BMW SA product knowledge Delivering Results and Meeting Customer Expectations Relating and Networking Achieving Personal Work Goals and Objectives Following Instructions and Procedures Planning&Organising Persuading and Influencing Profil Request : DUTIES AND RESPONSIBILITIES: Actively market/advertise products and brand to existing/non-existing BMW Group customers; creating continuous brand/product awareness Receive, welcome and attend to all walk-in customers Assist internal (i.e. workshop/sales) customers in a professional and courteous manner Attend to general telephonic enquiries Establish customer needs by asking open questions, actively listening and taking notes Ensure parts display area is clean and tidy Ensure parts display area stock is current Ensure correct pricing is indicated Ensure any stock discrepancies are reported to management and last sold items are reported as such Identify parts not utilised and not put into stock (non-stocking items Check parts received are correct as per client requirement Explain technical details in a simple and understanding manner and highlight benefits to add value (i.e. EPC – electronic parts catalogue) Present the product on the customers’ needs and desires Supply trade customers with accurate and timeous quotations Verify where part can be sourced from (i.e. other dealer, DMDC) Place on order with supplier Confirm accuracy of ETA (estimated time of arrival) Continuously follow up on ETA and keep client updated Ensure correct order form is generated with accurate information and all relevant supporting documents Ensure dispatch supervisor is briefed on receiving/dispatch priorities Locate specified order within desired timeframe (customer needs) Ensure parts are correct (i.e. correct part, quantity, good condition) Ensure timeous delivery of order Ensure correct text invoice on ordered part (cash sales) If external order, ensure parts requisition slip signed together with job card by supplier and receiver (cash sales) Issue documentation with ordered part (cash sales) Issue part, once proof of payment has been received (cash sales) Confirm receipt of order slip (non – cash sales) Verify order with order no. (non – cash sales) Create invoice with order no. (non - cash sales) Supply part with invoice (none – cash sales) Ensure adherence to specified discount structures. Identify and inform client of reason for any under / over payment. #J-18808-Ljbffr