These jobs were popular with other job seekers Reference: CPT000600-Tam-1The Operations Manager is responsible for leading, supervising, coaching, and mentoring the overall operations within Corporate Training solutions, aligning with departmental objectives to establish excellent service standards and ensure compliance from the team Duties & Responsibilities Company Description:Our Client, a cutting-edge IT and HR training firm in Johannesburg, offers customized training solutions, specializing in Digital (ICT) and Work Readiness learning journeysTheir services include capability academies, real-world scarce skills training for youth, and enablement servicesLevel 3 B-BBEE accreditation, they aim to empower individuals by providing growth opportunities within our organization and beyond, while ensuring their project-managed implementations adhere to sound governance practices and offer flexible, scalable, and accessible solutions across South AfricaJob SpecificationEstablish an effective support team and foster strong business relationships within Our Client, both internally and externally, to consistently meet SLAsManaging team performance through daily interactions, statistical analysis, and monitoringProvide coaching and development to enhance performance and promote individual growth.Additionally, they assume a supportive role, building rapport with team members to optimize productivity and performance, collaborating closely with the ETQA Manager to ensure the smooth day-to-day management of the campusInnovative and possessing foresight to anticipate future challenges, the individual collaborates closely with the Delivery Head to optimize the profitability of all projects implemented Given the dynamic nature of the business, adept planning and organizational skills are essentialAbility to quickly adapt and learn is paramountKey deliverables include (but not limited to):Leadership: Ability to lead and manage a team effectively, providing direction, guidance, and motivationOrganizational Skills: Manage various aspects of operations efficientlyCommunication: Excellent verbal and written communication Problem-solving: Capacity to identify issues, analyse problems, and develop effective solutions to ensure smooth operationsStrategic Planning: Ability to develop and implement strategic plans to achieve organizational goals and objectivesDecision-making: Sound decision-making skills to make timely and effective decisions in various operational scenariosFinancial Management: Understanding of financial principles and ability to manage budgets, expenses, and financial resources effectivelyEnsure meticulous tracking and management of project finances Project Management: Proficiency in project management methodologies Relationship Building: Skill in building and maintaining positive relationships with clients, partners, and stakeholdersAdaptability: Flexibility and adaptability to respond to changing circumstances and priorities in a dynamic environmentCompliance Knowledge: Understanding of relevant regulations, standards, and industry practices Quality Assurance: Knowledge of quality management principles and ability to ensure high-quality service delivery and customer satisfactionContinuous Improvement: Commitment to continuous improvement and ability to identify opportunities for enhancing operational processes and performanceKnowledge of SETA and QCTO Regulations: Understanding of the regulatory frameworks, guidelines, and accreditation requirements set forth by SETA and QCTO for training providersCompliance with SETA and QCTO Standards: In collaboration with the ETQA Manager ensure that operational processes comply with the standards and regulations prescribed by SETA and QCTOAccreditation Understanding: Know-how of the accreditation process with SETA and QCTO, including application submissions, audits, and compliance assessmentsQuality Assurance in Training Delivery: Understanding of quality assurance principles specific to training delivery, including assessment methodologies, moderation processes, and learner support mechanisms required by SETA and QCTOProfessional Development: Taking initiative to stay updated on changes in SETA and QCTO policies, procedures, and industry trends through professional development activities, training programs, and networking opportunitiesKnowledge of SETA and QCTO Regulations: Understanding of the regulations, policies, and procedures set forth by the Sector Education and Training Authorities (SETAs) and the Quality Council for Trades and Occupations (QCTO) in South AfricaContract Management: Experience in negotiating, drafting, and managing contracts with clients, vendors, and partners to ensure compliance and successful execution of agreementsPerformance Monitoring and Evaluation: Ability to monitor and evaluate the performance of training programs, assess outcomes, and make data-driven decisions to improve effectiveness and efficiencyContract Negotiation and Procurement: Skill in negotiating favourable terms and conditions in contracts, managing procurement processes, and selecting vendors to meet operational needs while adhering to regulatory guidelinesRisk Management: Understanding of risk management principles and the ability to identify, assess, and mitigate risks associated with operations, contracts, and stakeholder relationshipsData Analysis and Reporting: Utilize the Learning Management System (LMS) to generate and analyze reports on learner progress, course effectiveness, and compliance metricsLMS Administration and Content Management: Oversee the administration of the LMS, including user management, course setup, and content organization. Collaborate with instructional designers to ensure courses are up-to-date and accessiblePerformance Metrics Monitoring and Stakeholder Communication: Monitor training program performance through LMS data, providing insights to stakeholders Minimum RequirementsODETD/Relevant degree, Project Management, Business Management Qualification advantageousMin 5 years’ experience in operations administration, project administration, learnership management and implementation and financial operationsHigh-level understanding of BBBEE. SETA/QCTO understandingManagement of Teams, 5 years’ experience in the learnership environment, managing and implementing complex projectManagement of large, small, and complex projects in size and valueTraining Provider industry knowledgeInterpersonal, problem-solving, organisational, leadership, decision-making, project management, aptitude for simultaneous task handling, understanding of project finance managementKindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business.Please note that only short-listed candidates will be contacted. Clear Criminal and Credit Records is a pre-requisiteShould you not have heard back within a two-week period, please assume that your application was unsuccessful.All job postings are in accordance with our Client's BEE requirements. Please only send certificates when requested to do so These jobs were popular with other job seekers#J-18808-Ljbffr