The Assistant Store Manager is responsible for ensuring the smooth operation of the store's service departments, including Butchery, Bakery, Hot Foods, and Produce. This role requires a disciplined approach, adherence to high standards, and a keen eye for detail. The successful candidate will have a strong background in these specific departments. Requirements:5-10 years of experience in the FMCG industry, with a strong background in Butchery, Bakery, Hot Foods, and Produce departments.Strong leadership and management skills.Excellent communication and interpersonal skills.Keen eye for detail and high standards of discipline.Ability to work under pressure and handle multiple tasks.Passion for customer service and quality.Willing to work Weekends and long hours. Key Responsibilities: Operational Management:Oversee daily operations of service departments: Butchery, Bakery, Hot Foods, and Produce.Ensure compliance with all health and safety regulations and store policies.Maintain high standards of product quality, presentation, and service.Implement and monitor store policies and procedures to ensure effective operations.Be able to plan and develop Production Schedules, to the operational needs of the Business. Staff Management:Supervise, train, and motivate department staff to ensure excellent customer service.Schedule and manage staff shift to ensure optimal coverage and productivity.Conduct performance evaluations and provide constructive feedback.Address staff issues and provide solutions to improve department performance. Customer Service:Ensure a high level of customer satisfaction through excellent service.Handle customer complaints and provide solutions to enhance the customer experience.Engage with customers to understand their needs and preferences. Inventory and Stock Management:Monitor inventory levels and order supplies to prevent shortages.Ensure accurate stock records and manage stock rotation to minimize waste.Conduct regular stock takes and audits. Financial Management:Assist in managing department budgets and control costs.Monitor sales performance and implement strategies to achieve sales targets.Analyse financial reports and identify areas for improvement. Marketing and Merchandising:Develop and implement promotional activities to drive sales.Ensure effective merchandising of products to attract customers.Monitor competitor activities and adjust strategies accordingly. Standards and Compliance:Ensure compliance with company policies, procedures, and standards.Maintain a clean, organized, and safe work environment.Conduct regular inspections to ensure quality control and compliance with standards. Work Environment:This position requires standing for extended periods and may involve lifting heavy items.The work environment is fast-paced and requires adaptability and quick decision-making.