An Office Automation/Renewable Energy Company situated in Marlboro, Sandton is currently seeking a Service Controller. Service Calls Log incoming service calls with all required information (date, time, customer name, contact name, telephone number, address, machine serial and model number, etc.) Verify if machine logged is on SLA. Ensure that calls being dispatched are made in a manner where our 4-hour response time is enforced. Ensure your technicians are following the Schedules for the next day Ensure that JHB carryovers are kept to a minimum Techs are to follow and maintain schedule, should this not occur escalate to your Line Supervisor) Ensure that call backs are dispatched first thing the next morning. Ensure that when calls are logged off that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously. Ensure that all parts are logged off with part numbers. Communicate with clients on status of call / awaiting spares etc. Organize and order parts and spares – x3 quotes preferably, send to Manager for approval, Procurement will release PO. Ensure that all COD calls and repairs are invoiced locally. COD’s to be paid in full before machines, parts, etc. are released. Ensure that constant communication is maintained at all times with customers regarding machines ready for collection, response times, awaiting parts, ETA’s, etc. Take full responsibility that when clients are given time frames for repairs or collections that these are adhered to. To take full responsibility that when clients are given time frames for repairs or collections that these are adhered to including external Technician’s commitments. Manage the software installations for JHB only and that we are getting techs to install https://co3.3manager.com/ and get clients to register on the BPO Portal. No Charge Toner Process customer orders accurately and efficiently. Handle customers in a courteous, professional fashion. Check customer account (active, on hold, etc.) and if they are due a toner delivery, request usage pages to be sent to you, ensure toner given warrants the page usage. Inform management of any discrepancies in yields not been obtained on cartridges from contract clients. Pass all problem clients on to Service Manager. Communicate any delay in delivery to clients. Ensure that service calls for no charge toners are received after delivery and book them in to complete the call on BPO. Follow up on undelivered orders and outstanding calls on the system Other Attend meetings. Perform any assignments given by Service Manager OR National Service Administrator. Maintain and care for any item supplied by the company. JHB Escalations. Technical Escalations Focus on field/workshop technicians, formal email to Team Lead and Manager Provide Serial / Model / Client Name / Problem experienced. Include a short service history and who the technician was attending to calls. Were there parts replaced and brief description on items replaced. Mirror Images vision isto offer recruitment and training of the best possible quality and value, witha difference, focusing on the development of Individuals, Teams and Management.We are committed to ensuring that we adhere to the quality assurance andstandards of both our Seta and APSO Accreditations. Our commitment to qualityand value is inherent in the training products we offer and the proven resultsthereafter. Our recruitmentservices are aimed at assisting our candidates and clients – Our candidates, byplacing them in growing and thriving environments and our clients - bypartnering with them for all their staffing solutions. #J-18808-Ljbffr