Job DescriptionHello Future Customer Pillar Marketing LeadWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team in FNB Private Segment Marketing Exco, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Develop and ensure execution of integrated financial strategies to maximise growth across business areasDevelop integrated frameworks, guidelines and optimisation plans to drive profitability and economic value addDesign and co-create long term resource optimisation programmes that enable the availability of capital expenditure cash flow for the area of responsibilityEnsure financial strategies and processes are consistent with the objectives of the GroupCreate professional forums where financial health can be tracked and analysed at board levelBalance immediate value against long term sustainability and local and global considerationsInfluence and align strategic intent and delivery to add value for customers and shareholders. Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships Ensure that the customer is at the centre of the business philosophy, operations and ideasEngage with relevant leaders to collaterally and proactively manage the requirements of relevant function or businessActively seek and contribute to diverse opinionsDrive strategic relationships to collaterally make sense of the ambiguity and uncertainty inherent to the organisationCreate alignment, collaboration and synergy between the various specialist areas to provide a comprehensive business solution to customersReshape customer experience journeys to increase self-service and assisted service and employ strategies to maximize customer satisfactionBalance interests of a variety of clients, readily readjusting priorities to respond to pressing and changing client demandsEstablish best practices in respect of optimising client service through the full operations value chain, within the appropriate risk appetite and automation vision of the organisationDrive an integrated service excellence culture, which enables rewarding relationships and customer feedback in promotion of exceptional service. Maintain expert knowledge on relevant legislative amendments, industry best practices and FirstRand internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by GroupDesign and implement a control framework to ensure the integrity of operations and practicesAnticipate and apply and policies/procedures to manage and control both financial and non-financial risksEnsure compliance with audit requirementsInvestigate and implement measures to correct audit findingsAlign, integrate and innovate area of accountability to enable the creation of integrated and specialised solutions and create a sustainable competitive advantage for BusinessExecute relevant business initiatives aligned to strategic objectives with specific performance measures and control systems to track progressParticipate in specialist communities of practice and contribute positively to own and organisational knowledge improvementMaintain a broad knowledge of current and emerging conditions affecting industry and/or business through forecasting and analysis across First RandMaintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholdersMaintain up to date knowledge of local and global trendsProvide thought leadership and expertiseEnsure that sales strategies are aligned across customer value propositionActively pursue opportunities that may increase revenueDesign and develop business metrics to ensure sales is measured against financial goals agreed to for the operational areasEnsure regular audits and surveys are done to measure and track business performance against financial goals. Manage performance of teams in areas of responsibility against expected delivery targetsEnsure alignment of team and individual performance objectives to relevant business area objectivesDrive and monitor corrective actions to ensure maximisation of team performanceDrive performance management processes within agreed timelinesDrive Talent Management practices in area of accountabilityBuild management team succession plans for critical roles in own area and influence strategic resource planning of partnersProvide direction, regular feedback and coaching to direct reports to improve performanceEnsure implement employment equity plan target achievement in all recruitment and employee movement activitiesIdentify current and future human capital needs and skills requirementsInfluence the alignment and adoption of different priorities in people management strategies as articulated through the strategic people leversBuild a culture of recognition and fairness across business aligned to HR policiesEstablish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivityEstablish people-focused management strategiesInfluence the development and enablement of a culture and climate where the organisational values are demonstrated and livedInfluence the understanding and adoption of the organisational strategic direction across all levels of the organisation and its stakeholdersDefine and create a long term human capability strategic framework to enable sustainable business performanceCreate a development culture where information regarding successes, issues, trends and ideas are actively sharedCollaborate with various stakeholders to co-create solutions and share information within and across teams for development and improvementYou will be an ideal candidate if you:Must have Post grad related qualification.Must have at least 15 years of experience working in a Financial Industry, with at least 8years in management or senior strategic rolesMarketing and/or customer strategy experience#Post#FNB #LI-NP2 Job Details Application Closing Date17/05/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.#J-18808-Ljbffr