Responsibilities:On-site training with technicians.Service Bulletin guidance face to face.Technical skill up with ride along by FTC's with technicians.Guidance and resolution on usage of M-GSPN (mobile GSPN).Reporting on Technical skill level of technician and gap analysis for improved technical ability.Enhancement of triage process and first time resolution along with proactive parts recommendation ordering.Requirements:2 to 5 years' experience technical experience in SAMSUNG products and processes.2 to 5 years' experience in reporting and technical analysis.2 to 5 years' experience in process re-engineering (Six Sigma etc.)#J-18808-Ljbffr