Our client, a giant in the banking industry in Pretoria, is looking for a Senior (Tier III) IT Technician with expert experience in Windows 11 and special projects. Experience Required Minimum of 5 years EUC technical support experience 3 + years IT experience with client, server and network service delivery Knowledge of Windows 10 and Windows 11 Knowledge of Imaging Tools (Manage Engine), Software Distribution&OS Imaging Knowledge of Office 365, Anti-Virus and Malware Tools Networking knowledge: Router Configurations, Firewall configuration, Wireless configuration etc. Minimum of 1 year exposure to formal project management principals Qualifications Required IT related Diploma or Degree (NQF 5) ITIL Foundation or Higher Certification Microsoft Certified Desktop Technician OR Microsoft Certified Systems Engineer OR Microsoft Certified IT Professional OR Equivalent CompTIA A+ CompTIA N+ Apple's ACMT CCNA (advantage) MS 365 Modern Desktop Administrator (advantage) HDI Desktop Advanced Support Technician (advantage) Duties and Responsibilities Participate and contribute to deliver Enterprise, Divisional and EUC projects Executive assigned project related tasks on time with high quality Provide escalated technical support for Tier II Technicians Contribute in the testing, development of training material, Methods of Procedures, and Standard Operating Procedures associated with new products, services and equipment Compose FAQ's document solutions and knowledgebase items Review knowledge documentation prior to publication Collaborate with internal 3rd line support teams or vendors to execute work and escalate where necessary Continuously document and review recommended best practices to aid in continuous improvement and decreasing Mean Time to Repair Conduct research on end-user devices in support of standardization Participate in training, coaching and development of others Perform any assigned tasks related to EUC scope of work Ensure that issues are resolved in a timely manner in order to meet defined SLA and XLA targets #J-18808-Ljbffr