Must Have Skincare Experience! Position Summary:  • The Expert represents the image, products and culture of the company to the customer. • Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties. Key Roles & Responsibilities: • Create opportunities to ensure sales targets are met • Recruit new customers by collaborating with high-end Brands • Drive new product Launches and promotional offers to ensure a 100% sell- through • Plan and execute on counter events to achieve sales targets • Provide welcoming, personal, professional service to all customers at all times. • Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish • Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards • Suggest groups of appropriate products to meet and exceed customer’s needs • Assist customers with product and services selection and information. • Strive to always surprise and delight customers by offering services and smart sampling to meet their needs • Obtain customer data for CRM system or other client list as required. • Continue to build Customer relationship by booking follow-up appointments • Invite customers to on counter events to strengthen Brand loyalty • Give great internal customer service and develop good working relationships with colleagues. • Attend work as per counter plan • Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines • Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day • Ensure personal hygiene levels are at high standard • To familiarise yourself with company information, code of conduct and store information and rules • Adhere to proper security procedures regarding handling of cash and assets • Submit HR documentation as per HR deadlines • Record your personal sales daily and accurately • Record daily all customer information accurately and capture correct information on CRM • Transfer your daily sales to the counter manager’s book • Achieve the required IPT • Conduct a minimum of 4 services per day • Book a min of 75% of customers seen back for a follow-up appointment • Book and recruit new customers for on and off counter Special Event • To keep levels of product knowledge high by reviewing the product portfolio regularly • Actively participate in La Mer training sessions and partnered store mandatory training sessions. • All customer returns to be handled according to policy • Ensure display is per merchandising guideline • Maintain a clean and organized work area. • Maintain tester units in proper schematic order • Ensure discontinued stock and testers are removed • Ensure all testers are clean and in good condition • Ensure cleaning tools are stocked and in good condition • Assist in tidiness of drawers and cupboards and all back areas • Ensure counters, shelves and cupboards are kept clean and dust free at all time • Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business. • Inform management of any store maintenance • Immediately report Health and Safety issues which might lead to accidents. • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. • Communicate low stock and out of stocks to the Counter Manager and AE • Assist in the proper rotation of stock • Assist in weekly stock counts of the Top sku’s and compare to in store systems (Retek or Click view) • Ensure there is sufficient stock for all promotions and events • Monitor and Control tools, testers and stock that are kept in stock rooms • To complete required admin and submit within deadline to ensure accurate reporting • Accurate CRM information to improve communication to customers • Accurate stock counts to improve DI • To submit Payroll admin accurate to ensure correct salary payment • To be aware of Competitor activity • To be aware of competitor performance to improve awareness to gain market share • Analyse competitor events to ensure future improvements and successes of own events • Improve business acumen • Know and understand counter and personal goals • Know counter ranking overall and within treatment category • To understand business environment and to think strategically to formulate a plan to achieve goals • As a La Mer Expert you are required to teach and empower customers • Lead yourself to act as a role model to colleagues • Leverage on your strength to be an example to others • Strive for excellence in execution to ensure future development Qualifications Requirements: • Grade 12 • Retail Cosmetics Experience • Must have Skincare Background • Must have Luxury Brands Experience • Ability to work retail hours * Skincare and Skin Knowledge