Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars. We have an amazing opportunity for a Senior Team Leader in our Hendrina Branch. Do you think you have what it takes to be our newest Purple Star? The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy. With Hollywoodbets You Will: Innovate and create as part of a like-minded, authentic Team eager to achieve goals. Embrace challenges and the thrill of working in a vibrant and fast-paced industry. Grow with our development plans and culture that allows you to further your career. You Bring: 1 year in a management capacity or managerial experience. A Bonus To Have: Relevant Diploma, Degree or NQF 4 Learnership. Valid driver’s license. 1 year sales management experience. 1 year cash management experience. 1 year within the Gaming or Betting industry. What You’ll Do For The Brand: To manage the achievement of targets and branch growth in accordance with operational procedures. Branch Administration and Cost Management Manage branch cost and budget to ensure maximum profitability and manage monthly expenses. Cash management within the branch according to defined processes, procedures and minimize risks, theft and fraud. Ensure daily banking schedules are submitted to the Area Manager. Ensure adherence to credit card administration and EFT policies where applicable. Senior Team Leaders must send an email notifying the Branch, Regional Manager and Cash Management Department of the shortage. Recovery process must be managed in line with processes and procedures. Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock shortages. Manage all security aspects in the branch. Branch Appearance Ensure that the branch is always neat and tidy according to Hollywood standards. Ensure that the facilities are well maintained and in working condition. Branch reporting Ensure that daily newsflashes provide a high level overview of the operations for the day. Ensure weekly/monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk and compliance issues. Customer Experience Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers and punters. Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times. Compliance Ensure compliance with company, legislative and legal requirements. More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities. Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed. Communication Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns. Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested. People Management Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the directive of the Area Manager. Identify training and development areas and address interventions with the Area manager. Ensure all new take on documentation is submitted timeously to the Human Resources department. Values Actively promote the Hollywood values. Live the values and lead as an example to the team. If the Branch has LPMs, responsible for management thereof. If the Branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests. Must be available 24/7 in case of emergencies. What You’ll Bring To The Team: Good communication and Interpersonal skills. Excellent planning, organisational and time management skills. Strong attention to detail and the ability to show initiative at all times. High ethical standards and must be reliable at all times. Impressive people management and reporting skills. Please note that only team members who meet the stipulated minimum requirements will be considered. 5 people have applied for this job. 119 people have viewed this job. About Hollywoodbets At Hollywoodbets, we believe that everyone should be treated like a STAR. Whether they are in one of our retail branches or online in the comfort of their own home, all our customers get the larger-than-life Hollywood experience, glitz, glamour and world-class entertainment. But behind the success of every Hollywood Star, is a dedicated and hard-working Team, who strive for success. Born and bred on the sunny coast of Durban, our brand has expanded beyond our 90 branches to offer state-of-the-art online, telephonic and mobile betting platforms on a global scale. Our success is driven by our Purple Team who pride themselves on first-class customer service while working together to go beyond the limits, ensuring that we are the bookmaker of choice in South Africa, Mozambique, Kenya, Ireland and the UK. Being a part of our Team also means being associated with sporting stars like the Hollywoodbets Dolphins, Cell C Sharks as well as Premiere League football club, Brentford FC. Team Members can take pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville. #J-18808-Ljbffr