Duties & Responsibilities:Her:Guests Services:Coordinate guests reservations, check-ins, and check-outs efficiently.Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stayEnsure high levels of customer satisfaction by consistently providing excellent service and addressing guests concerns or complaints.Arranging Bush delights, special occasions, special holidays etc.Staff Management:Supervise lodge staff members.Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service.Arrange leave applications, gate passes, staff visitors.Demonstrate the highest level of service excellence and professionalism as a role model for other staff members – Lead by ExampleFinancial Management:Monitor financial transactions, including guest’s bills, accounts payable, and accounts receivableSite inspections:Meeting, greeting and hosting of all agents.OrientationAdministrative Duties:Overseeing of adminEnsuring all financial data is correct and in order.Monitor financial transactions – guest’s bills, staff accounts.Lodge:Ensure high levels of standards are kept at all timesOrdering and management of stock, consumables and all the assets of the lodge.Him:FGASA Level 2 Full Trails GuideDaily Game drives and Bush walksHosting of guestsGardens, property maintenance and upkeepBasic Vehicle maintenance skillsAll relevant maintenance to the propertyDesired Experience & QualificationQualificationsHer:Hospitality Management Diploma or equivalentHim:FGASA Level 2 (NQF 4) preferredFull TrailsARH competencySkillsThe successful candidates must have:Her:Minimum of 5 years lodge working experience. 4 or 5 * an advantage.Strong leadership skills with tExcellent operational experience encompassing every aspect of Lodge Management including HR, Admin, Finance, FOH & Guest Relations ExperienceAbility to receive instruction and follow thought as required.Excellent organizational and multitasking abilities to manage multiple priorities effectively.Outstanding interpersonal and communication skills to interact with guests, staff and external stakeholders.Knowledge and experience of lodge operations, including front desk, kitchen/chef and housekeeping.Proficiency in Outlook, Excel & Word.Familiar with Nightsbridge Booking platform and Extranets.Understanding of financial management principles and experience with budgeting and cost control.Marketing and Social Media experience.Attention to detail, problem-solving skills, and the ability to work under pressure.Availability to work flexible hours as well as extra hours when required.Lead by exampleDesire, drive, and experience to develop the lodge to its full potential.Ability to operate independently.Him:FGASA NQ4 or Professional NDT RegisteredValid Driver’s License and PrDPValid First Aid CertificateRifle Accreditations and ARHTrails Guide qualification with VPDAAstronomy knowledge advantageousOff-road driving in 4x4 vehiclesExcellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest ExperienceKnowledge and experience of gardens and maintenance.Ability to operate independently.Package & RemunerationSalary / Package (CTC)R apply below per personBenefitsHousing on the premisesNO PETS