The Butlers main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner. KEY FOCUS AREAS Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department. Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations. Be aware of all menu changes and dietary requirements of the guests. Upsell and recommend beverages to guests. Obey the liquor regulations. Perform beverage preparation or service tasks including presentation and sales of beverages. Support optimal communication between the Kitchen and the Service team, attending daily service meetings. Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for. Assist with minibar, kids entertainment and luggage duties if required. REQUIREMENTS QUALIFICATIONS AND SKILLS Grade 12 (advantageous) Knowledge of the highest level of F&B customer service in a luxury environment. Knowledge of wine, cocktails and other beverages served. Knowledge of food, cooking methods, and all menus. Basic knowledge and understanding of stock rotation and control. Knowledge of hygiene and all cleaning products used. Knowledge the operation of equipment and appliances. Knowledge of all departments/operations of your property. INTERVIEW PERIOD June 2024 EFFECTIVE DATE A.S.AP. #J-18808-Ljbffr