The multi-brand education community & strategy for the Professional Products Division (Brands include: Kerastase, Redken, L’Oreal Professionnel, Matrix, Pureology, Mizani)Transforming the Education function in countryReinventing the function as a stylist-driven ecosystem powered by personalised stylist data at scaleKEY STAKEHOLDERS:PPD GM and MancomEducation communityBrand & Commercial teamsExternal stylists & customersExternal stakeholders of the professionKEY JOB ACCOUNTABILITES:Education Transformation:Defines the strategic direction and roadmap for this transformation in South Africa, ensuring stylists’ needs are at the heart of a flexible O+O experience (Online + Offline)Inspires and leads the internal and external education community in the digital and social transformation of the function (LSA implementation, upskilling, career paths….)Defines the right organizational structure (educators & freelancers)Strategises and optimises our interactions with stylists, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driverIdentifies and scales-up the opportunities for return on investment of education across the PPD brandsPropose, pilot and analyze relevant education indicatorsDriving the development and leading the upskilling of business acumen within our professional community and industry.Responsible for the School strategy, support and implementation planIn charge of Education P&L shiftTeam leadership and developmentMulti Brand:Generates multi-brand education, content and co-ordinates brand contentManages academies (allocation, strategy) in a multi-brand approachBe the spokesperson for PPD on issues concerning the professionAccess:Drives implementation of the Access platform as a strategic growth driver and prepares its transformation to a social selling platformLeads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylist via the Access platform I mplements a data tracking strategy, using Access and other tools, to provide stylists with personalised solutions and the business with data insights which generate salesManagement:Expert community Lead for Education Managers across brandsLeads and animates functionallyReports to PPD GMSits on PPD MancomTECHNICAL & PROFESSIONAL COMPETENCIES REQUIRED:Elevates customer experience & Service attitude – fosters empathy, knows customer profiles & transmits customer-centricityStrong experience in hairdressing & or beauty experience – Managing team of educators / BA’s etc – with a training focus and upskilling passionKnowledge of brands’ identities and value propositions & knows selective beauty universeAbility to strategize education to support PPD’s overall strategy & go to marketDrives business through service & retail education – aligned to business priorities. Co-operates with 360◦ internal & external stakeholders guaranteeing a consistent customer experience.Designs, transmits & empower – designs appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up & coaching; animates learning communities with passion.Ability to influenceStrong customer service and communication skillsAnalytical & data management skillsAwareness of latest digital trendsUnderstanding of social media leversProven people leadership capability and experience necessaryStrategistPeople DeveloperIntegratorWe are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.You can apply to up to three jobs within a rolling 30-day window.You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.Please visit "Your Application Space" to see the jobs you have already applied to.Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.#J-18808-Ljbffr