Service Calls Log incoming service calls with all required information (date, time, customer name, contact name, telephone number, address, machine serial and model number, etc.)Verify if machine logged is on SLA.Ensure that calls being dispatched are made in a manner where our 4-hour response time is enforced.Ensure your technicians are following the Schedules for the next dayEnsure that JHB carryovers are kept to a minimum Techs are to follow and maintain schedule, should this not occur escalate to your Line Supervisor)Ensure that call backs are dispatched first thing the next morning.Ensure that when calls are logged off that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously.Ensure that all parts are logged off with part numbers.Communicate with clients on status of call / awaiting spares etc.Organize and order parts and spares x3 quotes preferably, send to Manager for approval, Procurement will release PO.Ensure that all COD calls and repairs are invoiced locally.CODs to be paid in full before machines, parts, etc. are released.Ensure that constant communication is maintained at all times with customers regarding machines ready for collection, response times, awaiting parts, ETAs, etc.Take full responsibility that when clients are given time frames for repairs or collections that these are adhered to.To take full responsibility that when clients are given time frames for repairs or collections that these are adhered to including external Technicians commitments.