As an Account Manager, you will be responsiblefor the management of a client account and primary project owner on theaccount. This could range from asingle large account to multiple medium sized accounts. An account comprises of multiple projects, thisaccount is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will bereporting directly into the Client Service Director and/or Business UnitDirector. Key responsibilities&accountabilities ■ Secondary owner of the client relationship at the account level –Marketing Manager (MM) and Brand Manager level ■ Effectively handle most aspects of client communications at a MM and BMlevel ■ Building, strengthening and growing the relationship between the agencyand client (middle management) ■ Managing the project team (account support, strategy and creative) andworkflow ■ Meeting overall profit margins, targets and farming targets assigned tothe account ■ Oversight, reporting and quality control of each project for thisaccount ■ Develop and implement approach and process (in support of the overallcompany process) ■ Identify, interview and recruit candidates for the group account ■ Support direct line manager in recruitment activities (identify andinitial interviews only) ■ Implement internal processes to improve efficiency on each project ■ Weekly forecast on finances, people and farming potential within eachactive project ■ Actively implement agency standards, directives and process in day today activities ■ Drive the development of case studies and PR material for each bigproject, driving agency equity and credentials for the agency within eachproject ■ Learning and applying theories/ methodology within your day to dayactivities ■ Reading, following and research of relevant content to grow your ownknowledge on each project ■ Supports the Client Service Director and/ or Business Unit Director indeveloping and implementing process and systems ■Ability to scopeand negotiate fees on the account with the support of the Client ServiceDirector and/ or Business Unit Director ■Development of KCplans and quarterly forecast support Role specific professionaland technical skills ■ Very good writing and delivery skills relating to internal and externalcommunication ■ Solid presentation skills at a MM and BM level ■ Ability to manage a large client with multiple projects ■ Excellent time management and organizational skills ■ Excellent interpersonal skills ■ Good business writing capability ■ Excellent understanding of strategic and creative brand content ■ Solid understanding of global and local business operations andreporting pertaining to the agency ■ Good understanding of local reporting, directives and approaches withinour business ■ Excellent understanding and experience in design, strategy andproduction process ■ Fully conversant with Microsoft (PowerPoint, Word, Excel) and TrafficLive Job Behaviours These arethe behaviours expected for this role: ■ Leadingfrom the front: Championpositive change by creating a sense of direction and purpose at a projectlevel. Encouraging a sense of mutualresponsibility and encouraging high performance and delivery. ■ Teamplayer: Passion for meeting objectives together. ■ Accuracy: Attention to detail and a passion for reporting. ■ Showinginterest: Express interest in your project team’sensuring that you understand personal diversity, strengths and weaknesses. ■ Beingagile: Being able to adapt your approach to projects toensure we deliver within client expectations. ■ Continuallylearning: Keep learning anddeveloping new skills and trends by participate in professional seminars,reading relevant research and insights, doing own desktop research. ■ Effectivecommunication: Persuade and influence others using logic andreason. Negotiation your way to find andexpress solutions for broad and complex issues. ■ Clientcentric views: Ensuring that all decisions and executionsare based around building a lasting partnership with the client and takingpersonal responsibility for improving and correcting customer service problemsand eliminate underlying problems. Takeextraordinary steps to retain and grow these relationships. ■ Collaborating: Develop a relationship with key stakeholders(Client Service Director and Exco) to achieve common goals for the agency(policy, process, methodology, targets). Being resilient: Prevail in all circumstances and being able to make important decisions and the confidence to see these through. #J-18808-Ljbffr