As an Account Manager, you will be responsiblefor the management of a client account and primary project owner on theaccount. This could range from asingle large account to multiple medium sized accounts.An account comprises of multiple projects, thisaccount is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will bereporting directly into the Client Service Director and/or Business UnitDirector.Key responsibilities &accountabilities■ Secondary owner of the client relationship at the account level –Marketing Manager (MM) and Brand Manager level■ Effectively handle most aspects of client communications at a MM and BMlevel■ Building, strengthening and growing the relationship between the agencyand client (middle management)■ Managing the project team (account support, strategy and creative) andworkflow■ Meeting overall profit margins, targets and farming targets assigned tothe account■ Oversight, reporting and quality control of each project for thisaccount■ Develop and implement approach and process (in support of the overallcompany process)■ Identify, interview and recruit candidates for the group account■ Support direct line manager in recruitment activities (identify andinitial interviews only)■ Implement internal processes to improve efficiency on each project■ Weekly forecast on finances, people and farming potential within eachactive project■ Actively implement agency standards, directives and process in day today activities■ Drive the development of case studies and PR material for each bigproject, driving agency equity and credentials for the agency within eachproject■ Learning and applying theories/ methodology within your day to dayactivities■ Reading, following and research of relevant content to grow your ownknowledge on each project■ Supports the Client Service Director and/ or Business Unit Director indeveloping and implementing process and systems■Ability to scopeand negotiate fees on the account with the support of the Client ServiceDirector and/ or Business Unit Director■Development of KCplans and quarterly forecast supportRole specific professionaland technical skills■ Very good writing and delivery skills relating to internal and externalcommunication■ Solid presentation skills at a MM and BM level■ Ability to manage a large client with multiple projects■ Excellent time management and organizational skills■ Excellent interpersonal skills■ Good business writing capability■ Excellent understanding of strategic and creative brand content■ Solid understanding of global and local business operations andreporting pertaining to the agency■ Good understanding of local reporting, directives and approaches withinour business■ Excellent understanding and experience in design, strategy andproduction process■ Fully conversant with Microsoft (PowerPoint, Word, Excel) and TrafficLiveJob BehavioursThese arethe behaviours expected for this role:■ Leadingfrom the front: Championpositive change by creating a sense of direction and purpose at a projectlevel. Encouraging a sense of mutualresponsibility and encouraging high performance and delivery.■ Teamplayer: Passion for meeting objectives together.■ Accuracy: Attention to detail and a passion for reporting.■ Showinginterest: Express interest in your project team’sensuring that you understand personal diversity, strengths and weaknesses.■ Beingagile: Being able to adapt your approach to projects toensure we deliver within client expectations.■ Continuallylearning: Keep learning anddeveloping new skills and trends by participate in professional seminars,reading relevant research and insights, doing own desktop research.■ Effectivecommunication: Persuade and influence others using logic andreason. Negotiation your way to find andexpress solutions for broad and complex issues.■ Clientcentric views: Ensuring that all decisions and executionsare based around building a lasting partnership with the client and takingpersonal responsibility for improving and correcting customer service problemsand eliminate underlying problems. Takeextraordinary steps to retain and grow these relationships.■ Collaborating: Develop a relationship with key stakeholders(Client Service Director and Exco) to achieve common goals for the agency(policy, process, methodology, targets).Being resilient: Prevail in all circumstances and being able to make important decisionsand the confidence to see these through.#J-18808-Ljbffr