Job Description:The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patientfiles and the casualty patient waiting area.(ads1)Job Responsibilities:Attend to patients / customers / visitors both telephonically and in person in a professional mannerFollow up on patient details once patient has been stabilised as per the Standard Operating ProceduresHandling of basic enquiries and taking messages for staffAssist in transporting the patient to the nursing station if necessaryAssist patients to accurately complete appropriate forms and documents for the required informationHandling of emergenciespatient and visitors’ needsRefer patients to nursing station immediatelyCapture and record patient medical and personal information on the system in timeously, focusing onScreening telephone calls or transferring them to other members of staffEnsure that the patient is handed over to a nurse or practitionerPatient AdmissionsTelephone EtiquetteJob Requirements:Knowledge of medical aidsSAP experienceME + experience2 years’ experience in frontline reception in a clinic/hospital environmentGrade 12 or equivalent NQF 4 certificateComputer LiterateJob Details:Company: NetcareVacancy Type:Full TimeJob Location: Port Elizabeth, South AfricaApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr