Job Description: The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area. [ads1] Job Responsibilities: Attend to patients / customers / visitors both telephonically and in person in a professional manner Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures Handling of basic enquiries and taking messages for staff Assist in transporting the patient to the nursing station if necessary Assist patients to accurately complete appropriate forms and documents for the required information Handling of emergencies patient and visitors’ needs Refer patients to nursing station immediately Capture and record patient medical and personal information on the system in timeously, focusing on Screening telephone calls or transferring them to other members of staff Ensure that the patient is handed over to a nurse or practitioner Patient Admissions Telephone Etiquette Job Requirements: Knowledge of medical aids SAP experience ME + experience 2 years’ experience in frontline reception in a clinic/hospital environment Grade 12 or equivalent NQF 4 certificate Computer Literate Job Details: Company: Netcare Vacancy Type: Full Time Job Location: Port Elizabeth, South Africa Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr