Key Responsibilities:- Provide IT operations support, focusing on production issues.- Resolve IT incidents and manage escalations.- Guide stakeholders through the incident management process.- Monitor IT system error messages and process email requests.- Work collaboratively in a 24/7/365 support team.Skills Required:- Fluent in Business English and German (verbal & written).- 2+ years of IT-related working experience.- Strong analytical and problem-solving skills.Advantages:- Information Technology Qualification (preferred, not required).Benefits:- Exciting opportunity to work with a global team.- Competitive compensation package.- Dynamic and collaborative work environment.