Role responsibilities include (but not limited to) : Team leasdership Expert in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT's partnership with the business Ensure systems and services are performing, while leading and cultivating talent to cover current and future requirements Management of the IT roadmap regarding enhancements, upgrades, and process improvements Understand process steps and data flows end to end across involved systems Collaborate with vendors to design, implement, and steadily improve our customer solutions Manage enhancements from requirements gathering to implementation and go live Provide team support for issues appearing in the communication or processing of data Monitor industry trends and innovations which will help to elevate our solutions and strategy Experience managing relationships with internal stakeholders and external business partners Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity Excellent verbal and written communication including strong presentation and group speaking skills Excellent organisational and project management skills Excellent analytical skills - ability to manage large datasets Must have a desire to learn new business operations Integration Deep understanding of data and messages Validate and align process and system changes with IT Infrastructure stakeholders Provide support for issues appearing in the communication or processing of data Analyse and propose improvements in sales processes, methods, and tools Define, document, and implement processes for integration to ensure compliance and standardisation across stakeholders Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas Improve API integrations by studying current practices Shares information cross-functionally to improve workflow processes Responsible for on-time delivery and overall quality of deliverables Partner management Establish and document standard operating procedures with the external service providers Define support strategy and manage SLAs with service providers Prepare and conduct quarterly partner reviews Experience Beneficial areas of knowledge and expertise for this role : Bachelor's degree in computer science or business Five-plus years of experience in Oracle or similar Five-plus years of experience in a functional senior IT managerial role Experience or understanding of end-to-end multi-channel processes Comprehensive understanding of integration points into best-of-breed third-party solutions Strong knowledge of the Oracle technical system architecture Demonstrate high level analytical and problem-solving skills Proven project management skills Strong communication skills (verbal and written) with the ability to collaborate cross-functionally Core values Integrity (doing what's right) Inclusion (encouraging diversity) Teamwork (working together) Excellence (being your best) Accountability (taking personal responsibility) #J-18808-Ljbffr