2 months ago Be among the first 25 applicants JOB SUMMARY:The retention agent is responsible for managing and maintaining new and existing client relationships, loyalty, driving growth, to ensure customer satisfaction and maximize Banxso's revenue retention by upselling, cross-selling, fostering long-term customer relationships and optimizing value. JOB SUMMARY:The retention agent is responsible for managing and maintaining new and existing client relationships, loyalty, driving growth, to ensure customer satisfaction and maximize Banxso's revenue retention by upselling, cross-selling, fostering long-term customer relationships and optimizing value.This position requires a persuasive, proactive and driven individual with strong communication, relationship building and negotiation skills. The primary focus is to upsell Banxso's trading platform by addressing customers' needs based on a needs analysis, providing exceptional service, and offering suitable online trading opportunities and upgrades.KEY RESPONSIBILITIES:Retention of Clients: build and maintain strong relationships through regular communication and exceptional customer service, understanding of customer's needs, address concerns, risk management and ensure high customer satisfaction levels.Upselling and Cross-Selling: identify markets to upsell and cross-sell trading opportunities to existing customers by understanding their evolving needs and present appropriate information to increase Banxso's revenue and profitability.Collaboration: Collaborate with internal teams to address issues or factors that may impact customers decisions to ensure a cohesive approach to customer retention, maximising on opportunities and Banxso's revenue growth.Relationship Management: Conduct regular check-ins and customer outreach to ensure customers are utilizing our platform and trading opportunities effectively, by offering training, guidance and support creating an opportunity to upsell and maximising on Banxso's revenue potentialResolution: Act as a point of contact for customers concerns and complaints, collaborate with relevant departments to resolve issues and concerns promptly to maintain the customer relationship and overall customer satisfaction.Sales Performance: Meet and exceed daily, monthly, quarterly customer retention, sales and upselling targets.Customer Feedback: Gather feedback from customers with regards to Banxso and their trading experience on our platform and provide insights to the CEO, internal departments and marketing teams to improve offering and overall customer experienceTrading Market Knowledge: Stay up to date with trading trends, platforms, business news and market dynamics and utilize this knowledge to develop selling strategies for increasing client retention, upselling and overall customer satisfaction.Reporting and Analysis: Maintain accurate records of customer interactions, records, trends and trading activities, preparing regular reports on performance, risk management and client feedback and progressionRisk Management: Follow Banxso's process of identifying, evaluating, risk identification, measurement, assessment, governance, best practice, reporting and mitigating business and customer risks of potential losses in an investment.RequirementsQUALIFICATIONS AND SKILLS:Bachelor's degree in business, Economics, Sales experience, or Finance5 years + proven experience in a high performing sales environment, account management and or/finance5 years + online trading experience would be advantageousStrong interpersonal and communication skills with the ability to build rapport and trust with customersPersuasive and adept at negotiating techniquesResults orientated, driven and able to consistently meet and exceed targetsExcellent problem-solving skills and business critical thinking abilitiesRisk MitigationBuilding and growing trading portfolios and management thereofKnowledge of trading platforms, sales tracking and CRM softwareAbility to work in a fast-paced high performing team and environmentNatural Hunter and Leader with an entrepreneurial flairDemonstrated ability to adapt to a dynamic growing environmentResilientStrong organizational skills and attention to detailBenefitsAttractive officesCommission paid in $100% contribution towards medical aid with discoveryGroup risk benefitsGym membershipParkingRefreshmentsDaily meals Seniority levelSeniority level Associate Employment typeEmployment type Full-time Job functionJob function Other Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Banxso by 2xGet notified about new Retention Specialist jobs in Cape Town, Western Cape, South Africa. 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