Job Description:As a Support Operations Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. You will have a love for technology and operational excellence, to provide our customers with an exceptional experience and service.(ads1)Job Responsibilities:This includes defining strategic goals for the team.You will be participating in defining, planning, and documenting key projects and initiatives.You will be tracking the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.You will identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.You will drive best practices with a focus on outcomes for our customers.You will uphold and continue to drive operational excellence across the site and globe.You will be a key contributor and owner of the direction for your operations.Job Requirements:Engineering, Computer Science, IT Degree or equivalent experienceExperience in one or more of the following Windows, DevOps, Deployment, Networking, Enterprise Software.The right person will have strong people management experience of 5+ years with a track record of successMust have a record of driving projects to improve operations and support-related processes and the right high-level technical support experience.Experience with managing IT environments on behalf of customers.The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance.They will be analytical and have experience in leading multiple technical support or operational teams of up to 20 people, in high pressure environments.MBA or equivalent experience.Strong verbal and written communication skills, which will be key in driving customer and internal communications.Job Details:Company:AmazonVacancy Type:Full TimeJob Location:Cape TownApplication Deadline: N/A(ads2)Apply Hereinstantcareers.net#J-18808-Ljbffr