Job Description: Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that will change the way people. [ads1] Job Responsibilities: Work with operations manager in documenting process flows Route issues and bugs that need engineering expertise to the development teams Work on developing canned responses for common questions Remove content as they are identified by the QA team Investigate payment concerns brought up by customers Notify vendors that their content has been removed Maintain and improve a knowledge base with unique vendor requests and their solutions Process and Respond to emails received from publishers in English and German Route legitimate payment concerns to Accounts Payable Reprocess stuck books through the system Respond to queries sent to the KDP forums Job Requirements: Experience in a technical support process, especially for web enabled software products or services is highly preferred Excellent verbal communication skills required. Must be able to interact with an external party like customers and suppliers comfortably Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate Excellent written communication skills. Should be able to understand a complex problem and draft a concise email response Basic familiarity with web technologies and html is highly desirable Demonstrated experience of at least 1-5 years in a front line external (customer or supplier) facing role requiring email, voice or message board type of interactions with customers/external parties Additional computer skills certifications in web technologies are preferable. Must be eligible to currently live and work in SA Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner Must be fluent in German and English in written and verbal communication Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cape Town Application Deadline: N/A [ads2] Apply Here instantcareers.net #J-18808-Ljbffr