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09.09.2024
Senior Training&Quality Manager
Cape Town
... techniques. Good understanding of adult learning principles and learning styles and of learning models and learning cycles (ADDIE, Agile Learning, Learner Centered, etc.). Proven experience in improving performance through a Quality Management Tool, and / or experience working with call centre ...
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TeleTech Holdings, Inc.
05.09.2024
Specialist, Workforce Management
Cape Town
... impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations. During a Typical Day, You’ll Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the ...
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TeleTech Holdings, Inc.
29.08.2024
Trainer - Nights
Cape Town
... technologies, and provides guidance and support on the use of technology involved in learning and development. The Training Lead work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Job Description The Training ...
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TeleTech Holdings, Inc.
23.09.2024
Team Lead, Service Delivery
Cape Town
... technical school or equivalent work experience. Continuously promote a performance-driven culture and always work towards reaching for amazing. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Consistently mentor and inspire ...
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TeleTech Holdings, Inc.
18.09.2024
Call Center Operations Manager
Cape Town
... making customers happy. Since 1982, we’ve helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer committed to building a diverse and inclusive workforce. ...
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TeleTech Holdings, Inc.
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