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... ties & ResponsibilitiesJOB RESPONSIBILITIESMonitoring Customer Interactions:Oversee call monitoring processes to gather actionable insights and improve agent performance.Adapt monitoring methods as the quality assurance process evolves to identify and implement improvements.Driving Innovation ...

... TIES:1. Technological Strategy:Develop and articulate the company's technology strategy, aligning initiatives with business goals through collaboration with cross-functional teamsChampion innovative solutions to drive digital transformation, while staying abreast of technology trends and ...

... ties in a Dynamic Contact Centre!Are you a results orientated leader who is comfortable turning challenges into opportunities? We’re looking for a Head of Facilities to lead our contact centre's facilities team and ensure a top-notch safe, efficient, and comfortable environment for our ...

... recruitment and selection process, including job postings, screening resumes, scheduling interviews, and conducting background checks.Assist in developing and implementing HR policies and procedures in compliance with company regulations and labour laws.Coordinate employee on-boarding and ...

... ties including selecting carriers, researching shipping methods, inventory management, inbound and outbound transport, projects and assessing budgets. The successful candidate must demonstrate strong attention to detail in order to oversee daily operations. In addition to having excellent ...