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31.05.2024
Assistant Manager - Operations
Cape Town
... team of 15-25 staff and will be responsible for day-to-day operations.This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractualdeliverables are met.Ø Drive team performance, KPI management, reporting, absenteeism, attrition, etc.Ø Manage ...
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WNS (Holdings) Limited (ADR)
31.05.2024
Deputy Manager - WFM
Cape Town
... team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years. Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning Excellent communication skill in oral and written Experience in Client and Stakeholder management Good Knowledge ...
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WNS (Holdings) Limited (ADR)
25.05.2024
Assistant Manager - Process Training
Cape Town
... team of highly competent Trainers, delivering the best of training experience to the Account(s).Drive Training efficiency and effectiveness for the Account, through the Training Metrics.Plan, execute and monitor all training & development interventions to enhance team and operational ...
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WNS (Holdings) Limited (ADR)
25.05.2024
Lead Associate - Transactional Quality
Cape Town
... teams and the client;Conduct quality audits and provide feedback to managers;Hold regular meetings with team leaders and agents; Ensure accurate data capturing;Continually examine opportunities for quality improvements;Maintain library of model documents, templates, or other reusable knowledge ...
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WNS (Holdings) Limited (ADR)
24.05.2024
Lead Associate - Transactional Quality
Cape Town
... teams and the client; Conduct quality audits and provide feedback to managers; Hold regular meetings with team leaders and agents; Ensure accurate data capturing; Continually examine opportunities for quality improvements; Maintain library of model documents, templates, or other reusable ...
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WNS (Holdings) Limited (ADR)
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