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Position Purpose:To ensure optimal the optimal running and performance of the Workforce Contact Centre by managing the following 4 areas: 1. Workforce management – Ensure that the right amount of staff is allocated in the contact centre, at the right time, to meet targets and service level ...

Responsibilities: Develop and maintain .Net components, ensuring scalability and reliability. Collaborate with Business Analysts on Business Requirement Specifications. Plan and design development tasks in alignment with architectural guidelines. Provide ongoing application support and ...

Responsibilities:Develop and maintain .Net components, ensuring scalability and reliability.Collaborate with Business Analysts on Business Requirement Specifications.Plan and design development tasks in alignment with architectural guidelines.Provide ongoing application support and ...

Position Purpose: To ensure optimal the optimal running and performance of the Workforce Contact Centre by managing the following 4 areas: 1. Workforce management – Ensure that the right amount of staff is allocated in the contact centre, at the right time, to meet targets and service level ...

... core operational internal processes and internal supply chainResolve team operational conflictsEnsure delivery targets/objectives are met and motivate the team to operate in a mutually supportive manner to achieve successful deliveryOperational Implementation of Strategy:Plan and implement ...