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Today
Incident Management Coordinator
Randburg
... Management Coordinator to manage and ensure that the systems major incidents are attended to timeously, always escalated and communicated accordingly and provide incidents reports and RCA to management.SLA ManagementEnsure SLA adherence for internal/external customersReport to management on ...
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Tracker South Africa
Today
Supervisor – Customer Value Maximization
Randburg
... management of sales activities; lead conversion targets; handling customer escalations; identifying opportunities as well as setting targets aligned with strategic objectives.ResponsibilitiesResponsible for the management of inbound and outbound contact centre activities according to specific ...
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Tracker South Africa
Today
Quality Assurance Coach (Caredesk)
Randburg
TRACKER requires the services of a Quality Assurance Coach/Assessor in the Customer Experience Caredesk Department, based at Head Office in Johannesburg. The candidate will be responsible for ensuring that agents adhere to quality standards and procedures, monitoring and evaluating performance, ...
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Tracker South Africa
Today
Manager: Compliance and Investigations
Randburg
... management report meetings with relevant stakeholder divisions to provide detailed feedback to the EXCO.Responsible for the negotiation or approval of relevant contracts or agreements with operational suppliers, distributors, state agencies, or any other relevant stakeholders on behalf of ...
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Tracker South Africa
Today
Customer Engagement Agent (Inbound & Outbound)
Randburg
... Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients ...
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Tracker South Africa
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