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... and information upon requestCalculation and distribution of Retirement Projections upon member requestEngage members reaching normal and planned Retirement age to initiate the processMaintaining an audit trail of all interactions with members using the relevant systems and processesProviding ...

... and timeously execute transactional and processing activitiesExecutes complex payroll processes and provides payroll consultation servicesEnsure adherence to service level agreements and quality standardsIdentify and manage potential riskGeneral Adhoc dutiesQualification and ...

... and(s) product requirements.Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.Managing relationships with internal & external stakeholders to achieve the desired outcome.Consistent focus & improvement of client service ...

... and monitoring of BA activitiesEvaluation of Change Requests in order to collate and provide estimations and the assessment of changes on business processes.Meet with Stakeholders to elicit, understand and document functional requirements and performance critical analysis on the information ...

... engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process.Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive ...