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Yesterday
Senior Desktop Support Technician
Cape Town
... Team. VoIP phone configuration and support. Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully. Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc. Willing to work after hours if ...
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WNS (Holdings) Limited (ADR)
18.09.2024
Digital Transformation Specialist
Cape Town
... teams (internal and external).Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through ...
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WNS (Holdings) Limited (ADR)
Today
Senior Group Manager - Operations
Cape Town
... team of operational leaders/managers· Deliver contractual and commercial performance through cost and profitability management· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition· Build ...
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WNS (Holdings) Limited (ADR)
Today
Group Manager - WFM
Cape Town
... team or can be an Individual Contributor RoleEnsure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.Assist Operations and Client in Forecasting & Capacity Planning needs.Resolving First-level escalations & assess customer’s needsMotivating Team through ...
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WNS (Holdings) Limited (ADR)
Today
Assistant Manager - WFM
Cape Town
... teams to manage and achieve the SLAs.Process related experience:Expert level understanding of Workforce management principles such as Erlang C.Extensive experience with short-term forecasting and scheduling within the contact center environment in both inbound, outbound, and non-voice channels ...
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WNS (Holdings) Limited (ADR)
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