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25.05.2024
Technical Team Leader - Rosebank JHB
Johannesburg
... MANAGEMENT SERVICE LEVEL TARGETS: Daily, weekly, and monthly monitoring and reporting to ensure Service Level Target delivery. Manage call handling metrics, abandonment rates, case logging, and closure rates. Provide Queue Performance reports and implement action plans. Ensure agent adherence ...
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Surgo PTY Ltd
27.05.2024
Technical Team Leader - Rosebank JHB
Johannesburg
... MANAGEMENT SERVICE LEVEL TARGETS:Daily, weekly, and monthly monitoring and reporting to ensure Service Level Target delivery.Manage call handling metrics, abandonment rates, case logging, and closure rates.Provide Queue Performance reports and implement action plans.Ensure agent adherence and ...
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Surgo PTY Ltd
08.05.2024
Service Line Director - Ipsos UU
Johannesburg
... Management Contract Management Client relationship management Reporting Client Service Contribution / Collaboration Ensures the process runs according to deadlines and budget together with the Project Manager Attempts initial value add / insights at each stage (development area) Develops basic ...
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Marketing Management Analytics, Inc.
09.05.2024
Service Line Director - Ipsos UU
Johannesburg
... ManagementContract ManagementClient relationship managementReportingClient ServiceContribution / CollaborationEnsures the process runs according to deadlines and budget together with the Project ManagerAttempts initial value add / insights at each stage (development area)Develops basic ...
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Marketing Management Analytics, Inc.
20.05.2024
Program Director (Mid - Senior Level)
Johannesburg
... management of often competing elements of the business: ● ERM Libryo receives frequent client requests which are edge cases to the standard use case for the Libryo platform, these each require sophisticated analysis to understand how ERM and Libryo can respond to deliver revenue, continue to ...
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Environmental Resources Management (ERM)
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