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05.09.2024
Realtime Analyst
Cape Town
... data at regular intervals for reporting, as well as track and update any organization changes both on the client and vendor side. Monitor agents' adherence to schedule and prepare team roster in advance to ensure operational efficiency. Standardize mechanisms for the collection of historical ...
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WNS (Holdings) Limited (ADR)
Yesterday
SeniorDesktop Support Technician
Cape Town
... Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process ...
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WNS (Holdings) Limited (ADR)
Yesterday
Assistant Manager - Operations
Cape Town
... operations• HR Process Knowledge• Stakeholder Management• Report writing• Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)• Management skills• Good understanding of the BPO industry• Communication and written skills• Problem solving• Analytical ...
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WNS Global Services
Yesterday
Assistant Manager - Operations
Cape Town
Job DescriptionManages and oversees a team of call center agents.Motivates and supports agents through feedback and communication.Measures KPI’s like inbound calls, call waiting, and call abandonment.Assists with taking agents’ calls if they can’t handle the workload.Improves quality of results by ...
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WNS Global Services
Yesterday
Senior Group Manager - Operations
Cape Town
... skills·Commercial acumen·Planning and organizational skills·MS Office at an advanced levelQualificationsGrade 12/Matric·Proven track record of 5 years’ experience as senior operations manager·Experience in a contact center/BPO environment·Additional InformationUS HOURS NIGHT SHIFT Campaign ...
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WNS Global Services
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