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15.08.2024
Customer Service Agent – Financial Services - South Africa
Cape Town
... resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our strategic intend, operational policies and applicable regulations. The role forms part of the overall value chain in partnership ...
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WNS Global Services
15.08.2024
Call Center Agent (With Degree/Diploma) - Century City, South Africa
Cape Town
... resolve issues first time, promptly escalate unresolved issues as appropriate • Ensure high quality delivery of customer experience across multiple channels (email, calls, chat) • Learn – and ultimately become a technical expert for - our Prodigy loan product and origination process. Use this ...
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WNS Global Services
15.08.2024
Insurance senior call center advisors
Cape Town
... resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy. Key Responsibilities Areas · Respond to inbound customer telephone calls and on some ...
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WNS Global Services
15.08.2024
Quality Manager
Cape Town
... training (RCA, Analytics, Insights, Trends) Responsible for robust documentation of quality standards as agreed with the client in alignment to WNS Quality Framework Digitalization and mistake proofing in Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism&control ...
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WNS Global Services
15.08.2024
Operations Manager - Durban - South Africa
Cape Town
... Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa ...
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WNS Global Services
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