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02.06.2024
Deputy Manager - WFM
Cape Town
... team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity PlanningExcellent communication skill in oral and writtenExperience in Client and Stakeholder managementGood Knowledge of ...
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WNS (Holdings) Limited (ADR)
25.05.2024
Lead Associate - Transactional Quality
Cape Town
... teams and the client;Conduct quality audits and provide feedback to managers;Hold regular meetings with team leaders and agents; Ensure accurate data capturing;Continually examine opportunities for quality improvements;Maintain library of model documents, templates, or other reusable knowledge ...
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WNS (Holdings) Limited (ADR)
25.05.2024
Assistant Manager - Process Training
Cape Town
... team of highly competent Trainers, delivering the best of training experience to the Account(s).Drive Training efficiency and effectiveness for the Account, through the Training Metrics.Plan, execute and monitor all training & development interventions to enhance team and operational ...
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WNS (Holdings) Limited (ADR)
18.05.2024
Senior Desktop Technician
Cape Town
... Team. • VoIP phone configuration and support • Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully • Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays etc. • Willing to work after ...
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WNS (Holdings) Limited (ADR)
18.05.2024
Senior Consultant - Digital Transformation
Cape Town
... teams (internal and external) • Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through ...
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WNS (Holdings) Limited (ADR)
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