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18.06.2024
Quality Analyst - Insurance Call Centre - US Hours
Cape Town
... managers; Hold regular meetings with team leaders and agents; Ensure accurate data capturing; Continually examine opportunities for quality improvements; Maintain library of model documents, templates, or other reusable knowledge assets; Take calls for a specified number of hours in order to ...
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WNS
18.06.2024
Lead Associate - WFM
Cape Town
... WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and ...
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WNS
18.06.2024
Team Leader - Insurance Call Centre (US Hours)
Cape Town
... WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and ...
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WNS
18.06.2024
Team Leader - Collections - Utilities Contact Centre
Cape Town
... Manager: Operations has just become available at WNS.We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of ...
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WNS
18.06.2024
Quality Analyst
Cape Town
... managers regarding associate performance on quality Ensuring quality audits are done as per defined frequency Identify the training requirements of the associates and suggest the same to the training team Initiate and organize process improvement methods and techniques Ensure that core ...
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WNS
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