advertisements
16.06.2024
Assistant Manager - WFM
Cape Town
... time teams to manage and achieve the SLAs Process related experience: Expert level understanding of Workforce management principles such as Erlang C etc. Extensive experience with short term forecasting and scheduling within the contact center environment in Both inbound, Outbound and Non voice ...
More »
WNS (Holdings) Limited (ADR)
09.06.2024
Group Manager - WFM
Cape Town
... timeliness of deliverables for the respective Vertical/Accounts aligned. Assist Operations and Client in Forecasting&Capacity Planning needs. Resolving First-level escalations&assess customer’s needs Motivating Team through effective management, career development. Analysis of reports including ...
More »
WNS (Holdings) Limited (ADR)
14.03.2024
Senior Group Manager - Operations
Cape Town
... managers · Deliver contractual and commercial performance through cost and profitability management · Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition · Build excellent relationships both ...
More »
WNS (Holdings) Limited (ADR)
01.08.2024
Assistant Manager - Transactional Quality
Cape Town
... Manager - Transactional Quality Full-time WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and ...
More »
WNS (Holdings) Limited (ADR)
03.08.2024
Group Manager - Transactional Quality
Cape Town
... managers, clients, and other stakeholders Assure compliance requirements are met and implement solutions to prevent non-compliance Assure compliance requirements are met and implement solutions to prevent non-compliance Monitor and develop campaign performance and ensure that strategies are in ...
More »
WNS (Holdings) Limited (ADR)
advertisements