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14.03.2024
Assistant Manager - Operations
Cape Town
... all center agents. Motivates and supports agents through feedback and communication. Measures KPI’s like inbound calls, call waiting, and call abandonment. Assists with taking agents’ calls if they can’t handle the workload. Improves quality of results by recommending changes. Provides ...
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WNS Global Services SA
11.03.2024
Technical Account Manager
Cape Town
... all stakeholders• Draw up project plans and timelines • Organizing IT resources to meet PMO/Client timelines .• Maintain relationship with client/client IT into BAU environment• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations • Take ownership ...
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WNS Global Services SA
30.08.2024
Assistant Manager - Operations
Cape Town
... all center agents.Motivates and supports agents through feedback and communication.Measures KPI’s like inbound calls, call waiting, and call abandonment.Assists with taking agents’ calls if they can’t handle the workload.Improves quality of results by recommending changes.Provides ...
More »
WNS Global Services SA
30.08.2024
Technical Account Manager
Cape Town
... all stakeholders• Draw up project plans and timelines• Organizing IT resources to meet PMO/Client timelines.• Maintain relationship with client/client IT into BAU environment• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations• Take ownership of ...
More »
WNS Global Services SA
14.03.2024
Senior Group Manager - Operations
Cape Town
... ally and externally at all levels · Work with Quality, L&D, WFM, Recruitment, HR, Facilities and IT to deliver on expectations · Ensure compliance to all relevant process and regulatory standards · Control and minimise costs · Drive continuous improvement and create value by delivering ...
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WNS Global Services SA
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