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30.05.2024
QA Analyst (Call Centre)
Durban
... call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center ...
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Callforce
30.05.2024
Call Centre Team Manager
Cape Town
... Call Centre Agents to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment. • Leading and managing a team of Call Centre Agents to achieve ...
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Callforce
30.05.2024
Senior Call Centre Sales Manager
Johannesburg
... centre solutions Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive ...
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Callforce
30.05.2024
Call Centre QA Analyst (Nightshift)
Cape Town
... calls sent to internal staff&score the agent based on analysis&align all process and quality related concerns) Client Feedback&Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports ...
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CallForce Outsourcing Specialists
30.05.2024
Call Centre QA Analyst (Nightshift)
Cape Town
... calls sent to internal staff&score the agent based on analysis&align all process and quality related concerns) Client Feedback&Alignment Escalations (Client Journeys) done daily (call analysis of query) Reporting Weekly reporting of CEO escalations that are analysed Calibration Weekly reports ...
More »
Callforce
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