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09.06.2024
Group Manager - WFM
Cape Town
... calls, ensuring value-added inputs are shared. Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focus on key deliverable areas.' Qualifications Grade 12 Experience: 5-7 year and Above Educational Qualification: Any ...
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WNS (Holdings) Limited (ADR)
14.03.2024
Senior Group Manager - Operations
Cape Town
... centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of ...
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WNS (Holdings) Limited (ADR)
03.08.2024
Group Manager - Transactional Quality
Cape Town
... calls, corrective actions, and re-validations Qualifications Relevant tertiary qualification Minimum of 3 years’ experience in a quality management role within the contact center industry Additional Information Knowledge, skills and attributes required: Strong interpersonal skills, written and ...
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WNS (Holdings) Limited (ADR)
28.09.2024
Senior Group Manager - Transactional Quality
Cape Town
... centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of ...
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WNS (Holdings) Limited (ADR)
19.07.2024
Deputy Manager - Transactional Quality
Durban
Job Description Ensuring the attributes of Quality Management System like Sampling methodology, metric and tool design, calibrations, feedback compliance, client satisfaction, and complaint management are designed properly and implemented Ability to do Deep dive, RCA and create control plans along ...
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WNS (Holdings) Limited (ADR)
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